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FAQ

Frequently Asked Questions

Our theatres ticket prices vary based on market or territory. You can visit your local theatre to find their specific pricing policy. To locate pricing information on our website, please select your theatre under the ‘locations’ tab on the top section of the page. Then, scroll down to the theatre you plan to visit, and click on the theatre name. At that point, locate the movie you are inquiring about and click on a showtime. The page that is presented will provide you with pricing information, as well as student and military discount availability.

We do offer special pricing, discounted days, and special promotions for students and military members. These offers are not available at all times at all locations. Sign up for your location’s newsletter and stay connected on these special promotions!

Yes! Matinee pricing is available for shows beginning before 4:00pm.

Tickets can be purchased by Tuesday night for the following Friday. However, most movies have advanced sales as early as 4 weeks before it’s released.

Absolutely! All of our theatres are equipped with assistive listening and closed caption devices. Also, every Monday evening, we feature a special presentation in Open Caption.

Maya Cinemas fully supports the MPAA ratings system.

MPAA Rating Information

G - General Audiences-- All ages admitted. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions.

PG - Parental Guidance Suggested -- Some material may not be suitable for children. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels.

PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Signifies that the film rated may be inappropriate for pre-teens. Parents should be especially careful about letting their younger children attend. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard.

R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). Signifies that the rating board has concluded that the film rated may contain some adult material. Parents are urged to learn more about the film before taking their children to see it. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Children 6 and under are not allowed to attend Rated R features. Note: Admission policies may vary by location due to state or local ordinances. Contact your local theatre if you have questions regarding any state or local requirements.

NC-17 -- No One 17 and Under Admitted. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence.

The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see.

No, the system is not designed to serve the function of "critic." The ratings do not determine or reflect whether a film is "good" or "bad." The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents.

Parents give the movies their ratings-men and women just like you. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate.

The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Also assessed is how each of these elements is employed in the context of each individual film. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given.

No, the rating system is strictly voluntary and carries no force of law.

Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision.

No. Submitting a film is purely a voluntary decision made by the filmmakers. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied.

While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions.

For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org.

Our theatres open 30 minutes before the first show starts. Local Management may at their discretion, open earlier when deemed appropriate. Our theatres close 30 minutes after the last show has started.

You can find a link to a Group Activity Ticket form at https://www.mayacinemas.com/group-sales

You can find a link to a Theatre Rental form at https://www.mayacinemas.com/group-sales

Please connect with our individual theatres here https://www.mayacinemas.com/birthday-parties

Yes. However, online ticket purchase fees are waived for Maya Rewards members when purchasing at mayacinemas.com

You can bring your confirmation number to the box office or the credit card you paid with.